Terms and Conditions of Services Handled Concierge Services Inc.
These Terms of Service (“Terms”) govern all interactions with and transactions with Handled Concierge Services Inc. (“Handled”), and all activity on its website at itshandled.ca (the “Site”). It outlines what information is collected by Handled from individuals who interact with the Site, and those who purchase an order through the Site, and how that information may be used.
If you do not agree with these Terms, you may not access the Site. Your continued use of the Site, placement of an order or other Services following the publication of an update to these Terms confirms your acceptance of the then updated Policy terms.
You may request your account closed at any time by sending an email to . These Terms shall apply in respect of all information received, and transactions and orders placed, prior to actual termination.
1.1 In these conditions: “Client” means the person, firm, company or organization for whom Handled has agreed to provide the Services in accordance with these conditions; “Terms” means the then current terms and conditions for the provision of Services as made available on the Handled Site; “Service” means any service to be provided by Handed to or for the Client; “Site” means the Handled website or websites at itshandled.ca and related Handled website pages; “Fee” means the fee payable by the Client to Handled as set out in the Site or otherwise made available by Handled.
1.2 Handled shall be entitled to alter and vary the Terms from time to time on reasonable notice to Client without any liability to Client. All updates to the Terms shall be published to the Site.
2. Supply of Services
2.1 Handled shall provide the Services to Client subject to these Terms and any other terms or conditions that may be agreed to in writing between Handled and Client.
2.2 Response time may vary depending on the nature of the Services requested.
2.3 The service permits the Client to request from Handled any information or suggestions in relation to any personal needs or desires of Client (including events, activities, goods and services). Handled shall inform Client from time to time of the type and nature of requests with which Handled is accustomed to or capable or dealing with. Notwithstanding the foregoing, Handled reserves the right to decline to provide the services requested at its sole discretion, for any reason, including if, in the reasonable opinion of Handled, the Services may be used by Client in relation to any immoral or unlawful purpose. Handled shall not perform any services which are illegal or which may, in the reasonable estimation of Handled, impact its brand or reputation in a negative manner.
2.4 The information and Services provided by Handled shall be based on the criteria provided by Client to Handled, as may be modified or updated by Client.
2.5 Handled, shall use commercially reasonable efforts to respond to Client request and provide information and substantive reply in response to Client’s requests. If Handled is unable to deal with any requests, it will inform Client as soon as reasonably possible.
2.6 If Client is not satisfied with the Services provided by Handled, Client must advise Handled at the completion of the Service (or within 8 hours of the completion of the Service) and demonstrate to Handled the reason that the Service is considered unsatisfactory. Handled shall in all cases use best efforts to remedy any shortcomings in services to Client’s satisfaction. Handled may, at its sole discretion, refund any Fees.
2.7 If at any time Handled makes available subscription membership plans, Client may engage in such programs, on the Terms as set out here in and applicable fees as confirmed to Client at the time of billing. Any additional considerations in relation to such programs, such as priority response time or minimum terms, shall be made available on the Site.
3.1 Handled shall be entitled to a fee in respect of all Services rendered (the “Fee”). All Fees applicable in respect of a request for Services or order shall be quoted in advance to Client, and Handled shall not commence providing Services in respect of any given request or order until it has received written confirmation and acceptance of the Fee by Client.
3.2 Fees for Services in respect of the purchase of goods shall be calculated as a percentage of the retail value of the goods or product purchased (exclusive of tax).
3.3 Fees for non-standard requests and Services shall be quoted to Client following the request for service by Client and may include late cancellation fees. Handled will commence Services in relation to such requests once it has received written confirmation and acceptance of the Fee by Client.
3.4 Handled may require a minimum commitment for Services quoted on an hourly or fixed fee basis. All such Fees shall be quoted to Client, and are to be confirmed by Client, prior to the commencement of Services by Handled.
3.5 Client must submit accurate personal information and valid credit card details prior to the commencement of Services. As a security measure, Handled reserves the right to require confirmation of identity prior to the use of credit card and at any time thereafter, even following the commencement of Services.
3.6 Goods and services by third party suppliers shall be charged directly to Client credit card. Client is solely responsible for any delay or issues with processing of payments. Handled shall not be liable for any resulting delay or inability to deliver the Services as quoted when such delay or impediment is a result of credit card processing issues.
3.7 Handled may, at its discretion and with the pre-authorization of Client, pay certain third party supplier invoices directly. In all such cases, Handled shall apply a service fee as quoted to Client prior to commencement of Services.
3.8 A cancellation fee may be applied for in-person appointments (including, but not limited to wardrobe consultations and in-person shopping experiences) that are cancelled within 24hours of the appointment date & time.
4. Client Responsibility
4.1 Client shall be responsible to maintain all personal information current and accurate, and for confirming the order details for Services including product specifics such as sizing, and delivery address. Handled shall not be liable for loss or damage to goods delivered to an address as specified by Client.
4.2 Client shall be responsible for all actions taken or performed under its username and account, including any charges incurred or processed to client credit card.
4.3 The Site and the Services are made available to Client for the information, scheduling, and provisioning of Services only as authorized by the Terms. Client shall advise Handled promptly of any lost or stolen passwords or other security breaches that may affect the security or integrity of the Site, or the protection of personal information and/or Handled confidential information.
5.1 Handled shall use all reasonable efforts to provide the Services to a first class level, and to Client satisfaction.
5.2 Where Handled participates in the delivery or supply of third party goods or services, Handled does not give any representation, warranty or guarantee as to the merchantability, quality, fitness for purpose or otherwise of the goods or services. Client acknowledges and agrees that should it suffer any losses or damages in respect of good purchased with the assistance of Handled, Client shall be required to seek compensation directly from the third party supplier.
5.3 Handled shall not be liable to Client for any loss, damages, cost, expenses or other claims for compensation arising from requests or information supplied by Client which are incomplete, incorrect, or inaccurate, or arising from their late arrival, non-arrival, or any fault of Client.
5.4 Handled shall not be liable or be deemed to be in breach of these Terms by reason of any delay in performing, or failure to perform, the Services where such delay or failure was due to any cause beyond the reasonable control of Handled.
6.1 These terms and conditions, together with any other order specific terms and conditions agreed to in writing between Handled and Client, constitute the entire Agreement between the parties, supersede any previous agreements or understandings, and may not be varied other than by written notice from Handled. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
6.2 Any notice required or permitted to be given by either party to the other under these Terms shall be in writing addressed to the other party at its registered office or principal place of business or residential address (as the case may be).
6.3 No failure or delay by Handled in exercising any of its rights under the Agreement shall be deemed a waiver or that right, an no waiver by Handled of any breach of the Terms shall be considered as a waiver of any subsequent or continuing breach of the same or other provision.
6.4 If any provisions of these Terms is held to be invalid or unenforceable, the remainder of the Terms shall be enforced to the maximum extent possible.
6.5 These Terms, the Site, and all provision of Services shall be governed and accrued in accordance with the laws of the Province of Ontario, and the federal law of Canada as applicable.
7. Contact Handled
Should you have any questions regarding these Terms, please contact Handled Concierge Services Inc. at .
© 2017 Handled Concierge Services Inc. All rights reserved.
// Updated as of January 11, 2018//